Having achieved industry recognition Virgin is clearly a successful provider of broadband. Relying on fibre-optic technology, but not solely constrained by it, means that even if there is no Virgin cable near you, you can still benefit from Virgin broadband. With an average download speed of 9MB across the United Kingdom, they can and do offer a premier service when it comes to getting online offering packages ranging from 10Mb to 100Mb. When coupled with free anti-virus technology, unlimited downloads, and free weekend calls when bought with a Virgin phone line, it could not be any simpler to remain connected.
Understanding that many consumers do not want the hassle of having to cancel subscriptions, or re-fit their homes for a new provider of broadband, television, or phone line, Virgin have made it part of their ethos to take all of that hassle upon themselves.
In order to receive award winning broadband speed, which outranks its competitors, and get back online, and on the phone immediately Virgin offer a free installation service for all their packages, and insightful advice on how to switch over from any existing provider.
Unlike providers who require an MAC code to cancel phone lines, Virgin do not require this information and simplify the changeover procedure into 3 easy steps, beginning with selecting a new Virgin package. Once this is done, the whole package will be installed together, on a date that suits the customer, absolutely free, by a certified Virgin engineer. Cancelling any existing contracts could not be simpler either, as Virgin offer pre-written cancellation letters for customers to download, fill in, and send. Additionally, just so any possible inconvenience to the customer can be avoided, where possible, Virgin will transfer your existing BT Phone number to your new Virgin phone line.
In order to full facilitate every customer’s needs when it comes to Broadband issues, Virgin Media, offer a fully comprehensive list of frequently asked questions and answers to help their customers understand everything from the more fundamental general issues regarding broadband, to Virgin specific questions, they offer insight into almost every issue.
Beginning with the fundamental questions regarding broadband such as what it actually means when someone says broadband, or unlimited broadband, allows customers to see past the technical language, and also acronyms that dominate the available information regarding online providers. From this initial insight, customers can then specifically look for answers to issues with their Virgin service, such as how they may go about receiving it, what affect it could have on their lifestyle, and how compatible it is with current technology such as phone lines or television.
Providing short, simple answers, means that customers are not left reading through reams of information to find that one single answer, however, for more technical details, Virgin do, towards the end of their FAQ’s section, offer information tables documenting what hardware is required to receive their services for both PC’s and Apple Macs, ensuring complete customer satisfaction.