Plusnet broadband
BT's budget brand on the Openreach network, with the fewest complaints of the big providers.
The facts
- Network
- Openreach
- Technology
- Full fibre, Part fibre (FTTC)
- Fastest package
- Full Fibre 900
- Contract lengths
- 24 months
- Yearly price rise
- Rises £4.00 a month every 31 March. From 31 March 2027 for contracts taken out now.
- Social tariff
- None listed by Ofcom
- Complaints to Ofcom
- 4 per 100,000 customers (Jan to Mar 2026; average 6)
- Automatic compensation
- Signed up to Ofcom's scheme
- Coverage
- Sells wherever Openreach has built.
- In Scotland
- Available across Scotland on the Openreach network.
Worth knowing
- Fewest broadband complaints of the big providers in Ofcom's Q1 2026 figures
- BT-owned budget brand
- UK-based customer support