Guides
- Broadband compensation and complaints: what you're owed
Most big providers pay automatic compensation for slow repairs, missed appointments and late installs. Here are the 2026 amounts and how to complain.
12 October 2026
- Broadband price rises: what each provider charges and your rights
New contracts must now show yearly price rises in pounds and pence. Here's what each big provider adds, and when you can leave without paying.
12 October 2026
- Can't get decent broadband? Your options in 2026
If your home can't get 10Mbps, you may have a legal right to a better connection. Here's how the USO works, plus satellite, 4G/5G and Scottish vouchers.
12 October 2026
- The digital landline switchover: what changes by 31 January 2027
Openreach is retiring the old analogue phone network on 31 January 2027. Here's what it means for your landline, telecare and broadband.
12 October 2026
- Full fibre, part fibre, cable and gigabit: what the terms mean
Broadband adverts use 'fibre' to mean very different things. Here's what full fibre, FTTC, cable, superfast, ultrafast and gigabit actually mean.
12 October 2026
- How to switch broadband provider with One Touch Switch
Since September 2024 your new provider does the work when you switch. Here's how it works, what it costs and what to check first.
12 October 2026
- Broadband in Scotland in 2026: coverage, R100 and what's next
Three in four Scottish homes can get full fibre. Here's where Scotland stands, how R100 and Project Gigabit are progressing, and the voucher deadline.
12 October 2026
- Broadband social tariffs: cheaper broadband if you get benefits
Social tariffs cost £12 to £25 a month and are open to millions of households on Universal Credit and other benefits. Here's who offers what.
12 October 2026