Ofcom calls a connection "decent" if it gives at least 10Mbps download and 1Mbps upload. In January 2026 about 39,000 UK premises couldn't get that from a fixed line or fixed wireless network. Most of them can now get it by satellite, and Ofcom estimates only about 4,000 have no affordable decent option at all.
If you're one of them, here's what you can do. Start by checking your postcode: if the "no decent service" row shows homes on your street, these options are worth a look.
1. The broadband Universal Service Obligation (USO)
The USO gives you a legal right to request a decent, affordable connection. You can ask for one if:
- you can't get decent broadband, and
- no public scheme is expected to reach you within 12 months.
You can also request a USO connection if the only decent service available costs more than £59.60 a month. The monthly price of a USO service is capped at that level.
What it costs to connect. If building your share of the connection costs £3,400 or less, you pay nothing for the build. If it costs more, you can choose to pay the difference.
How to apply. Apply to BT (or KCOM if you're in the Hull area). You don't need to be a customer. They have 30 days to confirm whether you're eligible and what it would cost, and 60 days to survey and quote if the cost goes over the threshold. BT's page is bt.com/broadband/USO.
2. Satellite broadband
Low-orbit satellite services such as Starlink now deliver far better speeds and latency than older satellite broadband, and Ofcom says cheaper plans launched in parts of the UK are the main reason so few premises are now without an affordable option. Starlink has changed its UK prices several times during 2026, including a 100Mbps plan from £35 a month in selected areas in January, so check its website for the current price at your address. You need a clear view of the sky.
3. 4G and 5G home broadband
If you get a good mobile signal indoors, a 4G or 5G router can beat a slow copper line. Speeds depend heavily on signal strength and how busy the local mast is. If you order online or by phone you have 14 days to cancel, so test the speed in the rooms you use most before that period ends.
4. Fixed wireless
In some rural areas, local providers beam broadband to an antenna on your roof from a nearby mast. Ofcom counts these services when it measures decent broadband, and they can be a good option where available.
5. In Scotland: the broadband voucher (closes 20 November 2026)
The Scottish Broadband Voucher Scheme gives up to £5,000 towards a superfast or gigabit-capable connection for homes and businesses on speeds below 30Mbps that aren't covered by planned roll-outs. It closes to new applications on 20 November 2026. Requests made before then will still be processed. Check eligibility at broadband.gov.scot.
What to do next
- Check your postcode and your council's figures.
- Ask BT whether you qualify for the USO.
- Compare satellite and 4G/5G prices at your address.
- In Scotland, check the voucher scheme before 20 November 2026.